Maintenance

Have a problem with an item in your room or building that needs fixing?
If you are living in one of our hotel properties, Pagoda, Ewa or White Sands,  please contact your hotel front desk for assistance.   If you are living in any of our other properties,  please place a maintenance request using the Fixit template below.

When will my Fixit request be received?
These requests are checked Monday through Friday during normal business hours 8:00 AM to 4:30 PM.

What kinds of problems should be sent in on this Fixit template?
Maintenance requests that should be entered below are for all general and emergency repairs such as clogged sinks, clogged toilets, slow draining sinks or showers, missing window screens, broken jalousies, malfunctioning light switch or television, slow internet access, cable outage,  etc.

What happens after I submit the Fixit request? You will be notified via email that your request has been received. Your request is then entered as a work order for our maintenance company to respond to. You may also be contacted via phone if we need additional information.  Please know that in order to effectively fix most of a room’s issues we will need to have access, so by entering a Fixit request you are also permitting Hawaii Student Suites and maintenance staff to enter your room to complete said repairs. Please know that in order to effectively fix most of a room’s issues we will need to have access, so by entering a Fixit request you are also permitting Hawaii Student Suites and maintenance staff to enter your room to complete said repairs. For extermination and pest control requests NOTE remove and/or cover and wrap all food and kitchen items and be prepared for HSS and Pest Control to enter at any time after said request. 

How long will it take for my Fixit request to be completed?
All requests are prioritized by date and time received and type of problem.  We will take steps to correct within 3 business days, all  emergency repairs (repairs necessary to provide sanitary and habitable conditions).  All general repairs will be started within 12 business days of notification.

What if I my request is more urgent?
For all urgent problems such as overflowing water, no electricity or gas to your room, etc. please immediately contact either your on duty Resident Advisor (Beachwalk 808-779-3054 and Kalo 808-741-3265). If he/she is not available, then immediately contact the General Facility Manager at 408-892-3613.

What if my request is life threatening?
For all life threatening problems such as gas leaks, fire, etc.  please immediately dial 911.