FAQ

A. Hawaii Student Suites does not rent or lease, we provide housing via housing contracts. Contracts at each of our locations varies by type of amenities and whether your student chooses a private or shared unit, and by form of stay: academic year, full year, semester or non-traditional stays. You can find a price breakdown of each location on our contracts webpage. Your or your student’s installments include: electric, cable, internet, water and trash. The Rates are on the Home Page and you may read them by selecting the property, then the green link below. Or you may Select Housing Contracts and select the building which you desire, the prices will be listed in the contract as well.

Housing  Contracts are the industry standard for college housing and your Housing Contract is a contract as opposed to a month-to-month rental. Our Housing Contracts are for a specific period of time or lengthy of stay. Hawaii Student Suites standard contracts match those of the UH Academic Year and are similar to all other Hawaiian Universities and Colleges. Our non-standard contracts accommodate differences in the a typical academic calendar or for short term stays. When you sign your Housing Contract, you are not renting from us on a month-to-month basis, but rather you are agreeing to a certain length of stay at a Contract Price. Most students and parents choose to pay for their housing contracts in a series of installments.  If you have questions about our option for you to make installment payments, please do not hesitate to call us at 808-952-5377.

A. Hawaii Student Suites only holds you liable for the portion you agreed to on your Housing Contract, regardless of what occurs with your roommate(s)/suitemate(s).

A: If your parents have homeowners’ insurance you are most likely covered by their policy. If not, you can purchase a renters insurance policy to cover your personal property and liability. If you would like an insurance quote please contact Insurance Associates at 808-538-6938.

A. Yes, all of our properties come furnished. Your contract guarantees you a bed space that can range from twin to queen size depending on the property and type of accommodation you choose. Each apartment includes a table(s), chairs, and television. Each location has either a full kitchen or a kitchenette depending on the location you choose.

A. Some of the safety and security features at our locations include: Camera(s), Limited FOB Access, Community Gates, and On-Site Staff. Each location is different, so be sure to ask our staff about your desired location.

A. Our maintenance staff operates on a work order system; so if something is in need of repair you may either call our corporate office or visit our Maintenance Section of our website to put in a FixIt Request. From a malfunctioning toilet, clogged drain, dresser drawers, slumping bed frame. We will fix it. Just let us know.

A. Each building is accessible to only those that have a key to enter. The maintenance crew has access to the properties, and rooms when maintenance is needed within the unit/room when requested.

A. Fire alarms are in every room and are routinely checked. There are extinguishers located on each floor. Please ask an on-site staff member upon arrival to point it out if you are unable to spot it initially. Additionally, we perform health and safety checks; to ensure general cleanliness and no hazardous conditions for the students.

A. If a student has a specific friend they would like to live with, we will match them with that person. If they don’t know anyone, that’s okay too! Our staff will match you with a roommate/suitemate. We take into account age and grade in school. All residents do go through a background check before we allow them to live with Hawaii Student Suites, for your student’s piece of mind as well as the community as a whole.

A. No, we do not require our residents to leave during breaks. Their housing contract runs the entire time they are signed for. 

A. It all depends on which property your student is living at and what school they are attending. The quickest way is to get directions for walking, busing, biking, or driving would be to utilize Google Maps. You may visit maps.google.com or download the Google Maps app on your smart phone. Put in the address for your school and the address for our properties. You may find the addresses of our properties below.

• Kalo Terrace – 1054 Kalo Place Honolulu, Hawaii 96826

A. All our properties are on major bus lines. Many student residents use bus lines,  others use bicycles or mopeds. If a student purchases a bike, moped, or automobile, we offer parking to our residents at a below market rate on a space available basis. If you are need of a bike or moped our premier partner Aloha E-Bikes can help. Check them out at www.alohaebike.com.

A. Yes, all of our properties are on major bus routes for our student residents’ convenience.

A. Depending on the location your student is living at—there are many options available. There are restaurants surrounding all our properties. Many are also conveniently located close or within bussing distance to Foodland, Safeway, or Wal-Mart.

A. No meal plan is directly offered through Hawaii Student Suites; both on-campus and off-campus meal plan options should be available through your college or university. 

A. Payment can be done online through our Make a Payment Section with Pay Lease Link with credit card; payment may also be dropped off at each location and mailed via money order or check. Cash is accepted ONLY at our Corporate Office –1088 Bishop Street, Suite 4100. Keep in mind, change is not available. Any over-payment will be applied to the remainder of your balance.

A. If you have any issues that needs to be addressed after normal business hours; our RA’s our available at each 100% Student Community  property 24/7 to address your concerns and needs. If they are not available at the office of the residence your are staying at; you can contact the RA’s via the on-call telephone at the posted numbers at each residence office.

A. If a student has a specific friend they would like to live with, we will match them with that person. If they don’t know anyone, that’s okay too! Our staff will match you with a roommate/suitemate. We take into account age and grade in school. All residents do go through a background check before we allow them to live with Hawaii Student Suites, for your student’s piece of mind as well as the community as a whole.

A. You must schedule a time to check out with your on-site staff. Make an appointment with your on-site staff member at least 48 hours prior to your intended check out time.

A. Give us a call and let us know!